Help & Support

Ravel is a platform that helps you discover trusted restaurants, shops, and services based on real customer reviews and ratings.

You can search for places, read feedback from other users, and compare different options before making a choice. Businesses on Ravel are rated by real customers, which helps you make more informed and reliable decisions.

The platform is designed to make it easier to find good places and avoid low-quality experiences by relying on real user feedback rather than ads or promotions.

To find what you need, simply type your request into the search bar and choose from the list what best suits your preferences.

Yes, Ravel is 100% free for customers. You can browse, book, and use the app without any fees.

Yes, the platform can be used without signing up. You can explore profiles of specialists, restaurants, and stores, and make bookings freely.

By creating an account, you get access to extra features like saving favorites, viewing your booking history, and leaving reviews.

As a registered user, you get access to Favorites, History, Reviews, and Interactions. You can view and manage all of them in your dashboard and leave reviews for providers directly through the platform.

You can contact a provider by phone call, WhatsApp, or Telegram using the contact details listed on their profile.

All verified providers are marked with a “Verified” badge.

This means we have checked the information they provided and confirmed that it is accurate and trustworthy.

Providers who have not submitted complete or accurate information, or whose details could not be verified, will not receive this badge.

Bookings are made directly between customers and providers.

To change or cancel a booking, you need to contact the provider directly using the contact details in their profile. This can be done by phone, WhatsApp, or Telegram.

All changes and cancellations are handled directly with the provider and are not managed within the platform.

Yes, your data is secure. The platform does not have access to your password and stores only the email address used to create the account.

We do not collect any additional personal data except your name and email address.

Using the platform helps you increase your visibility and reach a larger audience.

This leads to more potential customers discovering your business, more inquiries, more bookings, and more reviews, which ultimately helps grow your reputation and popularity.

To register as a provider, click on “List your business” and fill out a short application form.

Once submitted, your application will be reviewed. After that, we will contact you and provide further details and next steps.

After you apply, we will send you a form to complete with your business details. Once submitted, your listing will be created based on this information.

You can also review example listings on the platform to understand how profiles appear.

Yes, you can edit your profile after publishing by contacting us directly to request any changes.

The approval process typically takes up to 2 days. We will get back to you once your application has been reviewed.

Business owners who register before the official launch receive 2 months of free access starting from the launch date.
Business owners who register after the official launch receive a 1-month free trial.
If you enjoy using our platform and would like to continue after your free period ends, you can continue using the platform with a paid subscription.

Yes, you can view analytics for your profile or listing. This includes the number of profile visits, clicks, calls, and overall interactions with your page.

You can also track total activity over time, such as weekly performance and engagement.

You will receive booking requests directly from customers through the contact details you provided in your application.

Yes, bookings can be canceled or rescheduled by contacting the customer directly and arranging the changes together.

Your ranking and visibility improve when you receive positive reviews and ratings from users. It is based mainly on the quality of your service and customer feedback.

The Verified badge means that the provider or business has been checked and confirmed by the platform, and their information is complete and accurate.

To receive the Verified badge, you must provide complete and accurate information about your business. The badge is only granted when all details are correct and verified.

Yes, you can temporarily pause the visibility of your profile at any time. It will remain saved but will be hidden from the platform until reactivation. You can request deactivation by contacting us.